POLICIES AND PROCEDURES
CANCELLATION & REFUND POLICIES
Your appointments are very important to all members of our team at Addicted to Skin the Beauty and Aesthetics Studio. Time allocated for an appointment is reserved especially for you. A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged the full price of your missed treatments. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you.
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a 50% service, within the hour of your missed appointment.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount, within the hour of your missed appointment.
As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.
Addicted to Skin the Beauty and Aesthetics Studio takes great pride in our products and services. We strive to provide the best on the in the beauty industry. Should any issues arrive management will do their best to accommodate our clients.
Due to the nature of our products, there are no refunds on opened products unless a medically proven allergic reaction is determined by a Physician. At which the product and note with findings must be returned to Addicted to Skin the Beauty and Aesthetics Studio within 10 days of purchase, once inspected and cleared by our Medical Director a refund to original payment method will be issued. As part of our COVID-19 response, we will temporarily not allow store returns on certain items. Unopened, unused products maybe returned within 72 hours of purchase, once the product has been inspected by our office manager a store credit will be issued.
There are no refunds on services, unless otherwise determined by Management. There are no cash/credit back refunds. If Management determines that compensation is appropriate, the client will receive an in house gift card for an estimated dollar amount.
Service Providers are not permitted to grant refunds at any time.
Our staff works hard to help you achieve a higher state of happy. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full price of the service provided.
BY USING THIS SITE AND OUR SERVICES YOU CONSENT TO ADHERE TO ALL POLICIES AND PROCEDURES
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
As a spa guest, it is your responsibility to:
Communicate your preferences, expectations and concerns.
Communicate complete and accurate health information and reasons for your visit.
Treat staff and other guests with courtesy and respect.
Use products, equipment and therapies as directed.
Adhere to the spa’s published policies and procedures.
As a spa guest, you have the right to:
A clean, safe and comfortable environment.
Stop a treatment at any time, for any reason.
Be treated with consideration, dignity and respect.
Confidential treatment of your disclosed health information.
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
Ask questions about your spa experience.
Information regarding staff training, licensing and certification.