policies and procedures
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
As a spa guest, it is your responsibility to:
Communicate your preferences, expectations and concerns.
Communicate complete and accurate health information and reasons for your visit.
Treat staff and other guests with courtesy and respect.
Use products, equipment and therapies as directed.
Adhere to the spa’s published policies and procedures.
As a spa guest, you have the right to:
A clean, safe and comfortable environment.
Stop a treatment at any time, for any reason.
Be treated with consideration, dignity and respect.
Confidential treatment of your disclosed health information.
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
Ask questions about your spa experience.
Information regarding staff training, licensing and certification.
Please arrive at least 10- 15 minutes prior to your scheduled appointment so you can fill out required paperwork, decompress and make full use of the spa facilities. We ask you silence your cell phones and electronic devices upon arrival. Regretfully, untimely arrivals may be subject to rescheduling or reduced treatment time to remain on schedule for subsequent guests. If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will still be charged in full.
FOR YOUR SAFETY
Guests with any medical conditions are advised to consult their doctors prior to booking any spa services. Kindly inform your spa technician of ANY existing medical conditions by completing a client intake form prior to receiving your treatments. Addicted to Skin the beauty & Aesthetics Studio reserves the right to discontinue a service for any reason to ensure the safety of all parties.
MINIMUM AGE REQUIREMENTS
Spa guests under the age of 17 must have a consent form signed by a parent or guardian. Guests ages 13-17 can enjoy facials, waxing (not including bikini area) Guests ages 13-15 must have a parent or guardian in the treatment room during the entire service. Guests ages 16-17 must have a parent or guardian on premise during the entire service (unless state law differs)
SERVICES & PRICING
Services and prices vary by location. We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.
CANCELLATION & REFUND POLICIES
Your appointments are very important to all members of our team at Addicted to Skin the Beauty and Aesthetics Studio. Time allocated for an appointment is reserved especially for you. A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged the full price of your missed treatments. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you.
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a 50% service, within the hour of your missed appointment.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount, within the hour of your missed appointment.
As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.
Addicted to Skin the Beauty and Aesthetics Studio takes great pride in our products and services. We strive to provide the best on the in the beauty industry. Should any issues arrive management will do their best to accommodate our clients.
Due to the nature of our products, there are no refunds on opened products unless a medically proven allergic reaction is determined by a Physician. At which the product and note with findings must be returned to Addicted to Skin the Beauty and Aesthetics Studio within 7 days of purchase, once inspected and cleared by our Medical Director a refund to original payment method will be issued.
As part of our COVID-19 response, we will temporarily not allow store returns on certain items. Unopened, unused products maybe returned within 72 hours of purchase, once the product has been inspected by our office manager a store credit will be issued.
There are no refunds on services, unless otherwise determined by Management. There are no cash/credit back refunds. If management determines that compensation is appropriate, the client will receive an in house gift card for an estimated dollar amount.
Service providers are not permitted to grant refunds at any time.
Our staff works hard to help you achieve a higher state of happy. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full price of the service provided.
BY USING THIS SITE AND OUR SERVICES YOU CONSENT TO ADHERE TO ALL POLICIES AND PROCEDURES